Returns
Ready-made pieces may be returned within 10 days of delivery. Items must be returned in their original packaging, unused and unworn, in the same condition in which they were received. To initiate a return, email cp@catherinepeck.com before sending anything back.
Custom and made-to-order pieces are final sale. Because each piece is created specifically for the customer who ordered it — including stones sourced for that order, custom configurations, and bespoke commissions — we do not accept returns, exchanges, or cancellations once an order has been placed.
Customers with questions about sizing, stone selection, configuration, or fit are encouraged to contact cp@catherinepeck.com before placing an order.
Coverage & Service
First 12 months — Complimentary service
Any issue in the first year is on us. This includes:
- Prong tightening and inspection
- One complimentary resize
- Professional cleaning and polishing
- Minor repairs of any kind
No receipt required. Shipping to us is the customer’s responsibility; return shipping is on us and fully insured.
Lifetime — Manufacturing defect coverage
Every Catherine Peck piece carries a lifetime warranty against defects in manufacturing and craftsmanship. Covered repairs are structural failures traceable to how the piece was made:
- A stone that comes loose from a setting that wasn’t properly closed
- A chain link that separates at its solder joint
- A shank that cracks at a bezel weld or joint
- A clasp or finding that fails under normal wear
Warranty repairs are completed at no charge for as long as the piece carries the Catherine Peck maker’s mark. No original receipt required.
The warranty covers craftsmanship, not damage from accident, misuse, impact, or attempted repair by a third party. Pieces showing signs of work performed elsewhere may not be eligible for warranty service.
After the first year — At-cost service
Everyday wear and maintenance beyond the first year is billed at cost — both labor and material, with no markup. This applies to:
- Prong retipping from ordinary wear
- Rhodium replating on white gold
- Deep polishing and refinishing
- Resizing after the first complimentary resize
- Stone replacement (lost or damaged)
- Chain repair from wear or breakage
- Repairs from accident or impact
A written estimate is provided before any at-cost work is undertaken. No work begins without explicit customer approval.
How to Request Service
To initiate a repair or service, email cp@catherinepeck.com with:
- Photographs of the piece showing the issue
- A brief description of what occurred
- The original order number, if available
A response with shipping instructions and next steps will be provided within 3–5 business days.
Care and Maintenance
Catherine Peck pieces are designed for daily wear. Professional cleaning, polishing, and inspection is recommended every 12–24 months and is available at cost after the first year. Email cp@catherinepeck.com for details.